GARGANTUA · Service management · Available
Your client work, visible from start to finish.
Requests, hour banks, agreed response times, deployments and reports in a space you share with the client. Your team knows what to do and the client sees where things stand.
For companies that provide services on an hour bank or maintenance contract.
Agencies, consultancies and technical teams that work for several clients and have to justify every hour.
Fewer emails asking how it's going
The client sees the status of their requests without having to ask.
Every request, complete
Priority, estimate and status in the same conversation.
Hours under control
Usage, balance and forecast hours per client before approving more work.
They know what they're paying for
Hours, commitments and reports in view, with the access that applies to them.
Requests
One conversation per request.
Priority, estimate and status for each ticket, shared with the client.
- Priority
- Estimate
- Status
Hour bank
Usage in view before you decide.
Hours used, balance available and forecast before approving new work.
- Itemised usage
- Balance
- Forecast
Response times
An SLA both sides can check.
Agreed commitments, response times and compliance rate, visible to the team and the client.
- Commitments
- Response times
- Compliance
Deliveries
What changes and when it goes live.
Each deployment with what it includes, when it ships and which checks were run, plus a periodic service report.
- Deployments
- Checks
- Reports
GARGANTUA on mobile.
From request to delivery.
Every job follows the same path, and every decision is recorded.
Request and estimate
The client asks and the team estimates the hours.
Approve and deliver
The client approves with the hour balance in view, and the team gets to work.
Report
The periodic report comes from the logged activity.
Service management
Every decision leaves a trail.
The starting pointWhen requests arrive by email, hours are noted in a spreadsheet and deliveries are announced in chat, nobody has the full picture.
What changesIn GARGANTUA everything goes through the same place: request, estimate, approve, deliver and report.
Learn moreWhat's included.
Each client sees only their own work.
Requests
- Priority
- Estimate
- Status
Hour bank
- Itemised usage
- Available balance
- Forecast
SLA
- Commitments
- Response times
- Compliance
Deployments
- Published changes
- Checks
- Dates
Reports
- Periodic
- Based on activity
- For the client
Access
- Per client
- Decisions and comments
- Evidence
Frequently asked questions
What people usually ask.
Their requests, their hours, compliance with the agreed response times and their reports, with the access level that applies to them. They see nothing from other clients.
It is the tool CASE&TARS, our development unit, uses to manage service for its clients.
Go to workload.caseandtars.ai or write to us from the contact page and we will show it to you.