Direct
support.

Connect an organisation

• Create or copy an API key in MyKinsta with the permissions you need.
• Open KinsConsole and choose “Add organisation”.
• Paste the key and complete the validation. The app will retrieve the organisation name when the API allows it.

See the official Kinsta API documentation to find and manage your keys.

I cannot unlock the app

Check that Face ID, Touch ID or Android biometrics are set up and available. If the system has temporarily locked authentication after several attempts, first unlock the device with its passcode and then reopen KinsConsole.

The organisation does not load

• Check that the device is connected to the internet and that the Kinsta API is available.
• Make sure the key is still active and has access to the organisation.
• Refresh the screen. If the problem persists, remove the organisation in Settings and add it again.

KinsConsole connects directly to Kinsta; there is no Monolit server that could store or forward the key.

An operation is still in progress

Backups, restores and other infrastructure actions can be asynchronous. KinsConsole shows their progress and result when Kinsta reports them. Avoid repeating a destructive action while the previous one is still in progress.

Try it without credentials

Use demo mode to explore the screens with sample data. Demo mode does not connect to Kinsta or change real sites.

Before you write to us

Include the platform and operating system version, the KinsConsole version, the affected screen and the steps to reproduce the problem. Do not send your API key, passwords or any personal data we do not need.

Contact

Write to hola@monolit.digital with the subject “KinsConsole support”. You can also use the Monolit Digital contact form.

Independent app

KinsConsole is not an official Kinsta app. For issues with your account, billing, platform availability or infrastructure managed by Kinsta, use Kinsta's official support channels.